Payment Plan Terms and Conditions

Payments are by direct debit from a credit card from Australia bank account only.

All AACI students that enroll and elect to pay course fees via instalments under a payment plan are subject to the following terms and conditions.

1 Instalment payments are currently only available to Australian residents and only via direct debit or credit card arrangements via third party payment solution providers. These course fees must be paid prior to any certificate is issued to student. 

2 A Student electing to enroll in a course under a payment plan commits to the nominated instalment amounts over the stated period. Students are liable for the full cost of the course, even if they decide not complete the entire course.

3 – A Student that fall behind with the payment of their instalments for more than 14 days will have restricted access to the course online resources, and assessments shall not be graded or feedback provided unless an alternative payment date or arrangement is agreed to by AACI in writing.

4 – Any Students that miss an instalment payment are required to pay this instalment directly by electronic bank transfer to AACI.  AACI does not charge any administration fees or and debit dishonour fees.  However, please note: that your bank may also charge you dishonour fee. All future debits will remain in place as normal.

5- If your course fees remains in arrears for more than 30 days, without the student making any reasonable attempt to put in place an alternative payment date or arrangement with AACI, AACI in its discretion reserves the right to withdraw the student from the course. In the event that you are withdrawn then your outstanding course fees will become immediately payable in full by you to AACI via a direct bank transfer.

6 -AACI reserves the right to take legal action to recover any outstanding the monies without further notice to you. AACI may also report your conduct to the appropriate debt to a credit reporting agency and ask them to record the default on your credit report.

7 – If your overdue account is referred to a collection agency and/or law firm, you will be liable for all fees and costs associated with this which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also including legal demand costs.

8 – In the event that a new direct debit agreement arrangement (or similar arrangement) is required to be established a $50 administration fee will apply to cover administration costs associated with this new arrangement. This fee must be paid prior to the new agreement being put in place.

9 – In the event that a student repeatedly defaults on an instalment plan schedule (three times) AACI reserves the right to cancel your ability to have future payment plans. Further, the outstanding balance of your course fees will be invoiced to you and this shall be immediately due and payable.

10 – If you decide that the course you have started is not for you and want to withdraw, you are required to still pay for the entire course cost.

11- If you have any issues or misunderstandings with your course AACI kindly asks that we talk about the process prior to withdrawing as a solution may be available.

12 – Course tuition fees do not cover the cost of any required text books. All students enrolled in the ACM40418 Certificate IV in Veterinary Nursing, you shall need to buy the BSAVA Textbook of Veterinary Nursing, 6th Edition. Students enrolled in Certificate IV courses shall also need to purchase the Introduction to Veterinary Anatomy & Physiology, 4th Edition. All other resources will be provided by us to complete your course.   

Financial Hardship

AACI shall never turn down a candidate suffering from financial hardship, due to unforeseen circumstances, that sincerely wants to undertake our course.  AACI is flexible in finding an equitable solution.

If you are suffering from financial hardship please speak to AACI as soon as possible. AACI have a range of alternative arrangements may be available.

Payments are by direct debit from a credit card or Australia bank account only. 

Additional fees or charges may apply if you do not pass an assessment after four attempts and where consistent feedback on assessments from assessors to students is not being taken on board by students or completely ignored.

Course Fee Refunds

AACI will ensure that any Refunds for course tuition fees are completed correctly and in accordance with ASQA Standards.

If a student decides to withdraw from study for any reason, please be aware that course tuition refunds are not available for any student who has started the course.  Commencement includes students being granted online access to the Learning Centre.

If you do decide to withdraw after commencing your course, there are no refunds available and the full course tuition cost is payable. Thus, if you are paying for your course tuition fee via instalment payment, you will be required to continue your payments or pay the balance in full.  In other words AACI requires full payment even though you have elected to withdraw from the course. Withdrawing does not stop instalment payments.

AACI shall in exceptional situations based on the students extreme personal circumstances will grant relief if financial hardship were to arise.  AACI may grant a partial refund if you have paid in full, or waive some of your remaining instalments if you are still paying off your course.

AACI shall only issue a Statement of Attainment for completed units that are fully paid for. 

AACI kindly requests that if you are struggling to make repayments that you contact us to discuss a short term adjustment to your instalments.

AACI is flexible in finding an equitable payment solution.

All AACI Fees, charges and refunds are quoted in Australian dollars and are subject to change without notice and set out on our website and in our Student Information Guide.

AACI Direct Bank Account Details

Please pay any online electronic transfers to the following banking account details:

• Bank WESTPAC
• Australian Animal Care Institute Pty Ltd
• BSB 033 607
• Account Number 243183